Replacement & Refund Policy

Return & Refund Policy

At Brokenapparel, your satisfaction is extremely important to us. Each item is made to order and personalized specifically for every customer. Due to the custom nature of our products, we are unable to accept general returns or cancellations once production has begun.

That said, if there is any issue with your order—such as a defect, damage, or an error on our part—we are fully committed to resolving it quickly and fairly. Please contact our support team, and we will work with you to ensure a satisfactory solution.

Thank you for your understanding and for choosing Brokenapparel

Return & Refund Window

• Customers must contact us within 30 days from the delivery date to request a refund or replacement.
• After 30 days, we may not be able to issue support depending on the case.
• Refund Processing: Once approved, refunds are issued within 1–3 business days. Depending on the payment provider, it may take 5–10 business days for the refund to appear in your account.